Refund Policy

• Order Cancellation
  • Orders can be cancelled before the restaurant starts preparing the food.
  • Once preparation begins, cancellation may not be allowed.
• Delayed Delivery
  • If your order is significantly delayed, you may be eligible for a partial or full refund.
• Wrong or Missing Items
  • If you receive incorrect or missing items, report the issue within a specified time (e.g., 24 hours).
  • Refund or replacement will be provided after verification.
• Poor Quality Food
  • If the food quality is not satisfactory, you can request a refund with proper proof (images/videos).
• Payment Issues
  • If your payment is deducted but the order is not confirmed, the amount will be refunded automatically.
• Refund Process
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
• Non-Refundable Cases
  • No refund will be provided for incorrect address or unreachable customer.
  • No refund after successful delivery unless a valid issue is reported.
• Contact Support
  • For any refund-related queries, contact customer support through the app.